Zetuka Tech Private Limited

Privacy Policy

Last updated: 24 May 2026

1. Introduction

Zetuka Tech Private Limited (“Zetuka Tech”, “we”, “us” or “our”) operates the Zapee customer application and website.
This Privacy Policy explains how we collect, use, and protect information when you use Zapee as a customer. By creating an account and using the app you agree to this policy.

Account information: your name, phone number, email address (if provided), and login credentials.
Address & location: delivery addresses you save, and (with permission) your device location to find nearby restaurants and resolve your current address.
Order information: items ordered, restaurant chosen, order amounts, payment method, and order history.
Payment information: limited card metadata (last 4 digits, brand) and UPI handles. Full card numbers and CVVs are handled by our payment gateway and are never stored by Zapee.
Device and usage information: device model, operating system, app version, diagnostic logs, and FCM token for notifications.
Communications: support chats, ratings, and reviews you submit.

To create and manage your account.
To show nearby restaurants and stores based on your saved or current address.
To place, track, and deliver your orders.
To process payments and issue refunds.
To send order updates, delivery status notifications, and important service messages.
To provide customer support and resolve disputes.
To prevent fraud, abuse, and misuse of promotional offers.
To improve the app and personalise recommendations.

Zapee requests location access to detect your delivery address, show restaurants near you, and let delivery partners reach you. You may grant access while using the app or all the time.
You may revoke location permission at any time from your device settings. Some features (e.g., automatic address detection) will not work without it.

With restaurants and stores you order from, only the details needed to fulfil your order (name, delivery address, contact number, order items).
With delivery partners, only the pickup and drop locations and contact numbers needed for delivery.
With payment processors and banks, to charge and refund payments.
With service providers (cloud hosting, analytics, notification, SMS, and email vendors) under appropriate confidentiality terms.
With government or law-enforcement authorities, where required by law.
We do not sell your personal information.

We use reasonable technical and organisational measures — including encryption in transit, restricted access, and secure cloud infrastructure — to protect your information. However, no method of transmission or storage is completely secure.

We retain your account and order information for as long as your account is active, and afterwards as required to meet legal, tax, and accounting obligations or to resolve disputes.

You may access, correct, or request deletion of your information by contacting us. Some information must be retained to meet legal obligations.
You may opt out of promotional notifications from the app's notification settings; transactional notifications (order status, payment) cannot be disabled while you are an active user.

Zapee is not intended for users under the age of 18. We do not knowingly collect information from children. If we learn that we have collected such information, we will delete it.

We may update this policy from time to time. Material changes will be notified in-app or by email. Continued use of Zapee after changes take effect constitutes acceptance of the updated policy.

For privacy questions or to exercise your rights, contact Zetuka Tech Private Limited at info@zapee.in.